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Services FAQs

Our services are not covered by insurance, as most of our services are considered above the standard of care and therefore elective as far as insurance is concerned. We will provide a superbill for in-person visits for possible reimbursement from insurance. We cannot offer superbills to Medicare patients or remote clients.

Our health coaching services are also not covered by insurance, as health coaching is also considered above the standard of care and elective as far as insurance is concerned.  

If you have an HSA/FSA account and are a patient of our practice, you can use your HSA/FSA cards to pay for our services or any supplements specifically prescribed to you in records from your visits. Call our office directly or pay in person, as our website cannot accept these payment forms. 

Lab services offered online are self-pay only. We provide a service bill.

Kits will arrive in the mail within 5-7 business days. Our medical coordinator will email instructions and lab locations closest to you. Once blood is drawn and the kits are shipped back to the lab, it takes about three weeks for the results to reach our office. You will be scheduled for a complimentary health coach review once our results are ready.

You can work with one of our Natural Heart Doctor health coaches in various ways. Our coaches offer a one-time 20 Minute Health Coaching Strategy Call for anyone with questions about the next steps. Any labs you purchase from our website also include a complimentary coaching call to review your results in detail and get you started with an initial plan based on the results.  We have several group coaching program options, instructed by our Clinical and Master coaches here at Natural Heart Doctor. We also offer a 3-month, one-on-one coaching program with either Clinical or Master coaches for those wanting to pursue their health goals with personalized support.
Because of the specialized nature of services, we ask that prospective patients complete an application. To complete the application, please click here.

Yes. Our practitioners are trained in holistic primary care practices. However, you must visit the clinic at least once per year to be your primary doctor. We are NOT an emergency or urgent clinic and do not take emergency calls. Visit Urgent Care or ER if you are experiencing a health emergency.

Products are hand-selected by Dr. Wolfson. They are all therapeutic grade and contain exactly what the label says (something the FDA does not check on in the supplement industry). All products are third-party tested for this reason. We support the effectiveness of each supplement and re-check labs on our patients and clients yearly to check for progress and improvements from supplement protocols. 

Frequently Asked Questions

I’d like to receive an online second opinion from Natural Heart Doctor. What do I do next?

You can initiate a second opinion online through our website at any time. To begin, select the team member you’d like to speak with and open an account.

Click here for cardiologist Dr. Jack Wolfson.

Click here for holistic physician Dr. Lauren Lattanza.

Click here for  Natural Heart Doctor Health Coach.

Alternatively, you can email health@naturalheartdoctor.com. A member of our care team will help guide you through the process of starting a second opinion.

What is the cost of a Natural Heart Doctor Online Second Opinion?

The cost for most second opinions varies by team member. This fee includes information collection, a 20-minute phone or video consultation, a second opinion from a Natural Heart Doctor specialist and guidance throughout the process from your personal Care Team at Natural Heart Doctor.

Cardiologist Dr. Jack Wolfson’s Second Opinion Fee is $750.

Holistic Physician’s Dr. Lauren Lattanza’s Second Opinion Fee is $250.

Natural Heart Doctor Health Coach Second Opinion Fee is $90.

Note: We apply the Online Second Opinion Call fee as a credit to any future consultations with Natural Heart Doctor, should you choose them.

Will my insurance cover the cost of a Natural Heart Doctor Online Second Opinion?

Most likely, no. Most health plans do not cover online second opinions or consultations. You are responsible for the cost of our second opinion. Natural Heart Doctor cannot file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for this service.

What is the timeline to receive an online second opinion?

We do our best to schedule your second opinion as quickly as possible. Typically, it takes 5 to 7 business days after your information has been collected to receive your phone or video online second opinion.

What information do you need in advance of our call?

Our office will send you a short questionnaire to complete and return. We DO NOT need your complete medical records.

How many questions can I ask the expert during our call?

You may ask a maximum of five questions. This is to ensure that the expert has sufficient time to devote to each question. All questions must be finalized before your online meeting.

What should I expect to receive once my second opinion is complete?

You will receive a summary of our discussion along with our second opinion. The second opinion will be in written form. After you have reviewed the second opinion, a Natural Heart Doctor clinician will follow up with you by phone to address general medical questions about the information provided in the second opinion.

What if I have follow-up questions for the expert after I have reviewed my second opinion?

If you have a clarifying question about an expert’s response to one of the questions in your second opinion, and the Natural Heart Doctor clinician is unable to address it, then you may request a follow up session for an additional fee. 

Is my medical and payment information secure?

Natural Heart Doctor is strongly committed to protecting the privacy and security of all our patients. Our website meets all federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act (HIPAA). All financial transactions are processed by Natural Heart Doctor securely using industry standard payment processing tools.

I would rather visit Natural Heart Doctor for an in-person appointment. What should I do next?

If you would prefer an in-person appointment at Natural Heart Doctor instead of an online second opinion, please call (480) 535-6844 for details and scheduling.

Can I schedule a follow up appointment with the specialist who provided my online second opinion?

Yes, we’re happy to help you on an extended basis. Our clinician can discuss options with you when presenting our second opinion summary.

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