Shipping Policy and FAQs
- We offer free shipping for all orders over $99 in the contiguous United States.
- Subscribe and Save customers with a contiguous United States shipping address receive free shipping on all orders.
Frequently Asked Questions
Free shipping is available if the order total is over $99 (pre-tax) or if you enroll in Subscribe and Save. Free shipping only is eligible in the contiguous US only.
Your order will ship one of the following ways:
*local orders may be picked up at the Scottsdale office
Yes, but all shipping costs are covered by the consumer. Please note that international shipping is done at the customer’s risk. Once an order has shipped, NHD is no longer responsible for that order. In the case that an order is denied entry by customs, NHD is unable to issue a refund for the order amount or any shipping fees incurred. USPS First Class Mail is not insured. We will not be able to provide assistance if your package is lost, stolen, or undelivered. In the event of a delivery anomaly, you will need to work directly with USPS for resolution.
All orders ship within 1-2 business days, excluding major Holidays.
- Select Ship
- Use the shipping address: 6560 N Scottsdale Rd Suite 125 Scottsdale AZ 85253
- You will be contacted when order is ready for pick up
Our system will only allow 1 discount code per order. Discounts can not be combined or used with Subscribe & Save items.
Xymogen & CellCore do not allow their prices on our website. Due to company policy, you must set up an account to access pricing details.
All returned supplements, whether opened or unopened, will be discarded. NHD does not resell returned products as we can no longer ensure the integrity of the product.
General Return Policy
You may return any product sold by Natural Heart Doctor (NHD) within 90 days of delivery for a refund or credit of the product price (shipping fees are non-refundable). This does not include courses or downloadable products such as e-books, guides, etc.
All unopened products will receive a 100% refund of the product price. Opened or damaged will receive a product credit.
To return a product, just email email@example.com to request a return authorization form. Please include your name, order number, and the product returned in the email. * Note that we have a 24-48 hour ticket response window.
Any packages returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged the original shipping cost, deducted from customer refund.
Additionally, packages returned as “undeliverable” may be reshipped at the customer’s expense. NHD will pay for the cost of return shipping plus refund the original shipping cost if the return resulted from our error.
All items should be returned in their original product packaging.
Receiving Your Refund:
After receiving and processing your return, we will refund your product or products. If you are due a refund for non-returnable items, we will issue a refund when you contact us.
This period of time includes
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return.
- The time it takes your bank to process your refund request ( see below for specific guidelines)
We will notify you via e-mail of your refund once we have received and processed the returned item.
How Refunds are Issued
If you pay by
Your refund will go to
… after your return is processed
5-7 business days
Bank account/debit card
Bank account/debit card
5-10 business days
If you have additional questions, please email firstname.lastname@example.org or contact the warehouse at 480-535-6844 option #1
NOTE: While our refund policy is generous, we reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.